This document outlines the rules and conditions governing use of the my99my platform. Please read it carefully before registering or using any of our services.
Before reading the full document, here are the six key points in my99my's Terms & Conditions most frequently asked about by players.
Only individuals aged 18 and above are permitted to register and use the my99my platform. Age verification is carried out during the KYC process, and any account found to be in breach of this requirement will be terminated immediately.
Each player is only permitted to hold one registered account. Owning multiple accounts is a serious violation that may result in all such accounts being frozen and all balances forfeited.
All bonuses are subject to rollover requirements clearly stated in their respective promotion terms. Withdrawals may only be made after the rollover requirements have been fully met.
The name on the bank account used for deposits and withdrawals must exactly match the name registered on your my99my account. Any name discrepancy may result in your withdrawal request being rejected.
Players are fully responsible for the security of their password and account login credentials. my99my will not be held liable for any losses resulting from sharing your password with a third party.
My99my reserves the right to modify these Terms and Conditions at any time. Players will be notified via in-platform notifications. Continued use of the platform after any changes constitutes your acceptance of the updated terms.
By accessing, registering for, or using any part of the my99my platform — whether through the website at my99my.net or via our official mobile app — you agree to be fully bound by the Terms and Conditions set out in this document, along with all related policies including the Privacy Policy and Responsible Gaming Policy.
These Terms & Conditions constitute a legally binding agreement between you as the user and my99my as the platform operator. If you do not agree with any part of these terms, please stop using the platform immediately.
My99my operates as an online entertainment platform offering a wide range of games including slots, live casino, sports betting, and table games. All games utilise independently certified Random Number Generator (RNG) technology to ensure fair play.
To register an account at my99my, you must meet all of the following requirements:
My99my conducts a Know Your Customer (KYC) process as part of our commitment to platform security and anti-money laundering compliance. You will be required to submit the following documents upon request:
Withdrawals will not be processed until KYC verification is fully completed. my99my reserves the right to place any transaction on hold while a review is in progress.
You are fully responsible for ensuring that all registered information is accurate and up to date. If any personal details change, such as your phone number or email address, please contact the my99my support team immediately to update your records.
My99my accepts deposits via the following local payment methods: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed instantly or within the timeframe set by the respective payment provider.
Minimum and maximum deposit limits are set for each payment method and can be reviewed in the Deposit section of the platform. These limits are subject to change at any time without prior notice.
Withdrawals may only be made to a bank account or e-wallet registered under the same name as your my99my account. Withdrawal requests showing a name mismatch will be automatically rejected for security reasons.
Bonus funds that have not met the rollover requirements cannot be withdrawn until the wagering conditions are fulfilled. Any attempt to withdraw bonus funds before the requirements are met will result in the cancellation of the relevant bonus.
My99my does not charge any processing fees on deposits or withdrawals. However, players are solely responsible for any taxes or obligations arising from their wins in accordance with the laws of their respective country.
All bonuses and promotions at my99my are subject to specific eligibility requirements stated in each offer. In general, welcome bonuses are only available to new registrations and cannot be claimed more than once.
My99my reserves the right to decline, cancel, or withdraw any bonus if there is evidence of promotional system abuse, including but not limited to the use of multiple accounts to claim the same bonus.
Rollover requirements are expressed as a multiple of the deposit or bonus amount that must be completed before a withdrawal can be made. For example, a 5x rollover on a RM100 deposit means you must place a total of RM500 in bets before a withdrawal is permitted.
Each bonus has a set validity period. Bonuses that are unused or rollover requirements that are not completed within the stipulated period will expire automatically and cannot be recovered.
Cashback and rebates are calculated based on net losses within the specified period. The cashback amount credited to your account is subject to lower rollover requirements compared to welcome bonuses, unless otherwise stated in the relevant promotion terms.
All games at my99my are operated using certified systems and game results are considered final once determined by the system. In the case of a disputed game result, my99my reserves the right to refer to server logs as conclusive evidence.
In the event of a technical failure during a game session – such as an internet disconnection, system crash, or server issue – my99my will use system records to determine the state of the game at the time of the failure. Wagers placed before the failure are considered valid and cannot be voided.
Sports betting outcomes are determined based on official results issued by the relevant sporting body. If an event is postponed or cancelled, the sport-specific rules will apply to determine whether bets are refunded or voided.
You are fully responsible for all activities that occur on your my99my account. This includes any wagering, deposits, or withdrawals made using your login credentials, regardless of whether the actions were carried out by you or by any other party who gains access to your account.
Use of the my99my platform is subject to a strict code of conduct. The following actions are strictly prohibited and may result in immediate account termination without any refund:
You may close your my99my account at any time by contacting our customer support team. Before closure, please ensure all account balances have been withdrawn. Any remaining balance in a closed account will be processed in accordance with our standard withdrawal procedures.
My99my reserves the right to close or suspend any account without prior notice if there is evidence or reasonable suspicion of the following activities: fraud, money laundering, breach of terms, system abuse, or any activity that violates applicable laws.
My99my is not liable for any indirect, consequential, or special losses arising from the use of the platform, including but not limited to loss of profit opportunities, business interruption, or data loss.
My99my's maximum total liability to any player for any claim shall not exceed the total amount deposited by that player in the 30 days preceding the claim.
My99my makes no guarantee that the platform will always be available without interruption. Scheduled or unscheduled maintenance may cause the platform to be temporarily inaccessible. my99my will endeavour to provide advance notice for planned maintenance.
My99my is fully committed to promoting responsible gaming. We believe that online gaming should remain purely a form of entertainment and not be treated as a source of income or a means to resolve financial difficulties.
All of the following tools can be accessed directly from your my99my account without needing to contact the support team:
My99my reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Material changes will be communicated to players via in-platform notifications at least 7 days before taking effect.
Continued use of the my99my platform after the effective date of any changes will be deemed acceptance of the updated terms. If you do not agree with the changes, you must stop using the platform and close your account before the changes take effect.
These Terms & Conditions are governed and interpreted in accordance with the laws applicable to the operation of the my99my platform. Any dispute arising from or in connection with these Terms & Conditions shall first be resolved through my99my's internal procedures.
If a dispute cannot be resolved through internal procedures within 30 days, both parties agree to refer the matter to binding arbitration in accordance with the applicable arbitration rules.
Players hereby agree that any claim or legal action must be filed within one (1) year after the cause of action arises, or such claim will be permanently barred.
Create a free account today and enjoy a fair, secure, and transparent Malaysian online casino platform. All terms are clearly stated — no hidden surprises.