My99my takes every player's privacy seriously. This document clearly explains how we collect, store, use, and protect your personal information.
Privacy at my99my is not just a legal document – it is how we operate every day to ensure your information remains protected at all times.
All data transmitted between your device and my99my servers is protected by industry-standard 256-bit SSL encryption — the same standard used by leading banking institutions.
Personal data is stored on servers protected by multi-layered security with strict access controls. Only authorised staff may access sensitive records.
My99my has never and will never sell, rent, or trade players' personal data to any third party for advertising or marketing purposes without your consent.
All data management practices at my99my comply with Malaysia's Personal Data Protection Act (PDPA) 2010, ensuring your rights as an individual are respected and protected.
You may request access to, correction of, or deletion of your personal data at any time. Your request will be processed within the timeframe required by applicable law.
My99my uses cookies only for necessary purposes — login sessions, language preferences, and platform performance analytics. No third-party cookies track your personal activity outside the platform.
This Privacy Policy is issued by my99my and applies to all users who access or use the my99my platform — whether through the website at my99my.net, the official mobile app, or any related services we offer.
We understand that sharing personal information with any online platform requires a high level of trust. At my99my, that trust is upheld not only through technology but also through clear and accountable practices and policies.
By registering for or using any my99my service, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform.
My99my collects various types of personal data depending on your interactions with the platform. Below is a detailed table of the data collected and its sources:
| Data Category | Example Information | Source |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, passport number | Provided by you during registration and KYC |
| Contact Information | Email address, phone number, residential address | Provided by you during registration |
| Financial Information | Bank account number, account holder name, payment method | Provided by you for deposits and withdrawals |
| Game Activity Data | Wagering history, deposits, withdrawals, account balance | Automatically generated during platform use |
| Technical Data | IP address, browser type, operating system, device used | Automatically collected upon platform access |
| Communication Data | Customer support chat logs, emails, complaint records | Generated when you interact with our team |
Every piece of data we collect has a clear and lawful purpose. my99my uses your personal data for the following purposes:
My99my may send you promotional information, bonus offers, and platform updates via email or in-app notifications. You may opt out of marketing communications at any time through your account settings without affecting your access to core services.
My99my does not sell, rent, or disclose your personal data to third parties for commercial advertising purposes. However, there are certain situations where data disclosure is necessary and lawful:
We only share necessary data with third-party service providers that support platform operations, including:
All third-party providers are bound by strict data confidentiality agreements and may only use your data for the purposes specified.
My99my may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies when required by Malaysian law or a valid court order.
Protecting your data is a core technical priority at my99my. We continuously invest in security infrastructure to ensure your data remains safe from cyber threats.
Access to players' personal data within the my99my organisation is restricted to staff who require it to perform their duties. All staff undergo data security training and are bound by legally enforceable confidentiality agreements.
In the event of a security incident involving players' personal data, my99my will take immediate action to contain the threat, notify affected players within the timeframe required by law, and report the incident to the relevant authorities if necessary.
My99my uses cookies and similar tracking technologies to enhance the user experience on the platform. The following are the types of cookies we use:
These cookies are required for core platform functions such as maintaining your login session, saving language preferences and securing your session. Essential cookies cannot be disabled as they are critical to platform operation.
We use analytics cookies to understand how players interact with the platform – including the most frequently visited pages, time spent in each section and errors encountered. This data helps us continuously improve platform performance and experience.
These cookies store your personal preferences such as display theme, game preferences and interface settings so you do not need to reconfigure them every time you log in.
My99my retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law.
Once the retention period expires, data will be securely deleted or anonymised in accordance with established procedures.
As a my99my platform user subject to Malaysia's PDPA, you have the following rights regarding your personal data. We are committed to processing every request accurately and within the stipulated timeframe.
My99my recognises and respects all rights granted to you under applicable data protection laws.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you may request a correction through your account settings or by contacting support.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You may request a copy of your data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may ask us to restrict how we use your data while a dispute is being resolved.
The my99my platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from children or minors below the stipulated age limit.
If we become aware that a child's personal data has been collected without appropriate age verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered on the my99my platform are encouraged to contact our support team right away.
My99my reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements in how we handle personal information.
Any material changes to this Privacy Policy will be communicated to you via in-platform notification or email at least 14 days before the changes take effect. The "Updated" date at the top of this document reflects the date of the last update.
Continued use of the my99my platform after changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, we are here to help.
The my99my Data Protection Team can be reached via:
We are committed to responding to all privacy enquiries within 5 working days. More complex requests such as data deletion or data transfer may take longer, but we will keep you updated on progress regularly.
My99my protects your data with the latest technology and clear policies. Register today and enjoy a safe, fair, and enjoyable online casino experience.