My99my believes that responsible gaming starts with you. We provide the tools, guides, and support you need to keep this entertainment fun – not overwhelming.
If we're honest, many people start playing at an online casino for the thrill – the rush when the slots spin, the satisfaction when a table game strategy pays off, or the excitement of backing a favourite team in Sports Betting. That is exactly what my99my creates for you.
But we also know that without clear boundaries, entertainment can turn into stress. That is why my99my invests seriously in its Responsible Gaming programme – not because it is required, but because we genuinely care about the well-being of our players.
Every self-control tool on the my99my platform – deposit limits, loss limits, cool-off periods, self-exclusion – is accessible directly from your account with no waiting or approval required. We've made it as simple as possible so the decision always stays in your hands.
All these tools can be activated on your own directly from your my99my account – no support needed, no waiting period.
Set the maximum amount you can deposit per day, week, or month. Once the limit is reached, the system will automatically block further deposits until the period resets.
Account Settings → Deposit LimitSet the maximum loss amount you are willing to accept in a single session, per day, or per week. Once this limit is reached, the gaming session will end automatically.
Account Settings → Loss LimitSet a maximum duration for each gaming session. The system will remind you when time is almost up and will automatically end the session when the limit is reached.
Account Settings → Time LimitNeed a breather? Activate a cool-off period for 24 hours, 3 days, one week, or one month. During this time, your account will be temporarily locked from all gaming activity.
Account Settings → Cool-Off PeriodFor a more serious step – you can self-exclude from the my99my platform for 6 months, 1 year, 5 years, or permanently. Self-exclusion cannot be reversed before the period ends.
Account Settings → Self-ExclusionMy99my sends notifications when you are approaching your set limits – whether deposit, session time, or total wagering amount. These reminders help you make more mindful decisions.
Account Settings → NotificationsRecognising the early signs of a gambling problem is the most important first step. Do not wait until the situation becomes serious.
If you find yourself using gaming as an escape from problems, work stress, or feelings of sadness – this is a warning sign that deserves serious attention.
One of the clearest warning signs – when you keep playing to "win back" money you've lost. This behaviour rarely leads to a positive outcome and often makes things worse.
If you start hiding how much time or money you are spending on gaming from family or friends – this shows you already sense something is wrong.
Using savings, borrowing money, or dipping into funds meant for daily needs in order to play is a warning sign that must be addressed immediately before it threatens your financial stability.
Feeling anxious, irritable, or unable to focus when you're not playing are signs of dependency that need attention. Gaming should not dominate your thoughts entirely.
Starting out to play "just for a bit" but ending up playing for hours without realising it – this shows that self-control over playing time has weakened and needs to be reinforced.
Answer the following questions honestly. If you answer "Yes" to three or more, it may be time to speak with someone or use the self-control tools at my99my.
Access your account via my99my.net or the mobile app. Make sure you are calm and focused before adjusting your settings.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
All six self-control tools are clearly listed. Choose one or more tools based on your needs – for example, a daily deposit limit and a session time limit.
Enter a limit value that suits your financial capacity and priorities. The limit takes effect immediately upon confirmation.
Confirm your settings and save. You will receive a confirmation via email or app notification that the controls have been successfully activated.
Responsible gaming is not just the player's responsibility – my99my also plays our part in ensuring the platform is used in a healthy way.
The KYC process ensures that only players aged 18 and above can use the platform. Accounts that fail age verification will be blocked immediately.
The my99my system monitors gaming patterns that show signs of high-risk behaviour and will proactively reach out to players to offer support.
My99my checks new registration applications against the existing self-exclusion list to ensure that individuals who have sought protection cannot re-register.
All my99my customer support staff are trained to recognise signs of problem gaming and to provide the right support to players.
If you or someone you know is struggling with a gambling problem, the most important first step is to acknowledge it and seek help. No one has to go through this alone.
Reach the my99my customer support team via live chat on the platform – available 24 hours a day, 7 days a week. Our staff are trained to listen without judgment and will help you activate the right control tools or connect you with professional support resources.
Our team is ready to help you activate any responsible gaming tools or answer questions about responsible play.
Answers to the most frequently asked questions by my99my players about self-control and responsible gaming.
Create your account and activate your self-control tools from day one. The best gaming experience is one you fully control – fun, safe, and within your means.